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Accessibility

ADA

It is our goal to create that first-time magic for everyone who comes into
Coca-Cola Music Hall by providing a memorable experience by greeting our guests with a smile, offering assistance and delivering exceptional service.

Accessible Seating Tickets

Accessible seating is available at all Coca-Cola Music Hall events. Accessible seating is available on all levels of the venue and may be purchased directly through the Ticketpop website by clicking on the Accessible Seating button located on the top left hand side of the "Buy Tickets" page. 

Additionally, accessible seats are available by visiting the Coca-Cola Music Hall Box Office. Adjacent companion seating may be purchased based on availability.

Additional ADA Services

FAQs

Accessible Parking

Accessible parking is available adjacent to Coca-Cola Music Hall at the Puerto Rico Convention Center for vehicles displaying a current state-issued disability placard or license plate. These accessible spaces are filled on a first come, first served basis, so please plan accordingly.

Drop off and pick up locations for guests is located next to our Box Office.

Elevator

The elevator is accessible to guests needing assistance and is located on the concourse by the Main Entrance of the Coca-Cola Music Hall.

Service Animals

Service Animals are welcome at Coca-Cola Music Hall and will rest in the seating area of the guest with a disability, rather than in the aisle.

Wheelchair accessible seating is encouraged for those with large service dogs so aisle ways are not blocked.

Wheelchair Escorts

Coca-Cola Music Hall Guest Services provides complimentary wheelchair escorts for guests when requested. Wheelchair escorts may be requested at any point of entry by asking one of our Guest Services Representatives or Security Officers.

Please be aware that our team members will not remain with you during the event, nor will you be permitted to remain in a venue wheelchair for the duration of the event. Upon request, our Guest Services Representative will also provide you with an escort to the gate after the event is over.