Americans with Disabilities Act (ADA)
At Coca-Cola Music Hall, we’re committed to providing an inclusive and welcoming experience for all guests. ADA-accessible seating is available on all levels of our venue.
Accessible Seating Tickets
Accessible seating can be purchased through Ticketera. When buying your tickets, be sure to select the seats marked with the wheelchair icon and turn on the “ADA” button before completing your order.
You may also purchase accessible seating directly at the Coca-Cola Music Hall Box Office during regular operating hours. For direct assistance or to explore the best reasonable accommodation options for your visit, please contact Coca-Cola Music Hall at 787-425-0900.
Additional ADA Services
Accessible Parking
Accessible parking is available at the Magenta Lot and at the Puerto Rico Convention Center (East and West lots), adjacent to Coca-Cola Music Hall, for vehicles displaying a current state-issued disability placard or license plate. Rideshare drop-off and pick-up is located between Toro Verde Urban Park and Denko.
Elevator
The elevator is accessible to all guests needing assistance and is located on the concourse by the Main Entrance of the Coca-Cola Music Hall.
Service Animals
Service animals are always welcome at the Coca-Cola Music Hall and may remain in the seating area with their handler, in accordance with the the Americans with Disabilities Act (ADA). For the comfort and safety of all guests, those attending with larger service animals are encouraged to choose ADA-accessible seating to help keep aisles clear.
Wheelchair Assistance
Our Guest Services team provides complimentary wheelchair assistance upon request. You can request this service at any point of entry by speaking with a Guest Services Representative or Security Officer.
Please note that team members will not remain with guests for the duration of the event, nor will you be permitted to remain in a venue wheelchair for the duration of the event. Upon request, a Guest Services Representative can also escort you to the exit once the event is over.