Frequently Asked Questions
Find the answers to your questions!
Where Can I Buy Tickets?
Tickets to Coca-Cola Music Hall are only available through Ticketpop and the venue Box Office.
Ticketpop offers sales through the website, retail locations, Ticketpop mobile app and by phone at (787) 294-0001.
We cannot verify the legitimacy of tickets purchased through any other site and strongly advise fans to only purchase their tickets through those listed above.
Can I Return Tickets?
No, tickets are non-refundable and non-exchangeable.
Do You Have Age Restrictions?
Coca-Cola Music Hall is open to guests of all ages unless otherwise mentioned on a specific event page.
Guests under the age of 16 are required to be accompanied by an adult.
All guests coming to Coca-Cola Music Hall require a ticket, regardless of age, unless otherwise mentioned on a specific event page.
Is There a Dress Code?
Coca-Cola Music Hall looks to create a fun, safe, atmosphere for all attendees.
Obscene or indecent clothing will not be permitted including clothing portraying profaine language.
Where Can I Park?
Parking is available at the Puerto Rico Convention Center on a first-come, first-served basis. Parking is limited so guests are encouraged to take Taxi or Rideshare to and from the event.
What size bag can I bring with me?
Coca-Cola Music Hall encourages guests to travel light and bring bags only smaller than 12" x 6" x 12".
COCA-COLA MUSIC HALL DOES NOT ALLOW
- Backpacks of any kind
- Diaper Bags larger than 14”x14”x6”
- Latop Bags
- Camera Bags
For a complete list of prohibited items click here.
COCA-COLA MUSIC HALL DOES ALLOW
- Smal bags under 12" x 6" x 12"
- Tote Bags
- Small Purses
Do Children's Need Tickets To An Event?
For the most events childrens under two years of age may enter the Coca-Cola Music Hall free of charge, providing that he/she sits on the lap of a parent or guardian.