Frequently Asked Questions

Find the answers to your questions!


Where Can I Buy Tickets?

Tickets to Coca-Cola Music Hall are only available through Ticketpop and the venue Box Office. 

Ticketpop offers sales through the website, retail locations, Ticketpop mobile app and by phone at  (787) 294-0001.

We cannot verify the legitimacy of tickets purchased through any other site and strongly advise fans to only purchase their tickets through those listed above.

Can I Return Tickets?

No, tickets are non-refundable and non-exchangeable. 

Do You Have Age Restrictions?

Coca-Cola Music Hall is open to guests of all ages unless otherwise mentioned on a specific event page. 

Guests under the age of 16 are required to be accompanied by an adult.

All guests coming to Coca-Cola Music Hall require a ticket, regardless of age, unless otherwise mentioned on a specific event page.

Is There a Dress Code?

Coca-Cola Music Hall looks to create a fun, safe, atmosphere for all attendees. 

Obscene or indecent clothing will not be permitted including clothing portraying profaine language.

Where Can I Park?

Parking is available at the Puerto Rico Convention Center on a first-come, first-served basis. Parking is limited so guests are encouraged to take Taxi or Rideshare to and from the event.

What size bag can I bring with me?

Coca-Cola Music Hall encourages guests to travel light and bring bags only smaller than 12" x 6" x 12".

- Backpacks of any kind
- Diaper Bags larger than 14”x14”x6”
- Latop Bags
- Camera Bags
- Strollers

For a complete list of prohibited items click here.

   - Smal bags under 12" x 6" x 12"
   - Tote Bags 
   - Small Purses
   - Clutches

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Do Children's Need Tickets To An Event?

For the most events childrens under two years of age may enter the Coca-Cola Music Hall free of charge, providing that he/she sits on the lap of a parent or guardian.